Refund policy

Returns & Refund Policy

We have a 14-day return policy in accordance with EU consumer law, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn, unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, please contact us at support@avenluma.com. If your return is accepted, we'll send you instructions on how and where to send your package. Please note that if the item is not damaged and the correct item was sent, the customer is responsible for all return shipping costs. Items sent back to us without first requesting a return will not be accepted.

Damages & Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item. In such cases, AvenLuma will cover all return shipping costs and arrange a free replacement or full refund — whichever you prefer.

Exchanges

The fastest way to get what you want is to return the original item and place a new order once the return is accepted.

Refunds

Once we've received and inspected your return, we'll notify you of the outcome. If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank may require additional time to post the refund.

If more than 15 business days have passed since your return was approved and you haven't received your refund, please contact us at support@avenluma.com.